Written by
Cerebric Team
The Cerebric Platform is a software platform intended to reduce the administrative burden on qualified healthcare professionals in mental health settings by transcribing clinical consultations and structuring the text into pre-defined templates, and by performing scoring of standardised, non-proprietary screening questionnaires. The platform is intended for use with patients of all age groups undergoing mental health assessments. The device's purpose is to improve administrative efficiency for the clinician; it is not intended for active monitoring, diagnosis, or to suggest or inform a clinical decision.
The output of this software (including all transcribed text and formatted reports) is a DRAFT and is intended for administrative support only. The clinician retains full professional responsibility for all clinical content. All outputs must be reviewed, edited, and clinically approved by the qualified user before being used for any clinical purpose.
This device does NOT provide a diagnosis, suggest treatment, or perform clinical interpretation. The titles of report templates are for administrative filing purposes only and do not imply that the software has performed a diagnostic assessment. The scoring of questionnaires is a mathematical calculation only.
The software requires a continuous, stable internet connection during audio recording and upload. The software does not save audio data locally to your computer first. If your internet connection is lost during a recording or before an upload is complete, the recording will be lost and cannot be recovered.
The clinician is responsible for obtaining informed consent from the patient before using Cerebric to record or transcribe a consultation.
The accuracy of the transcription is dependent on audio quality. Factors such as significant background noise, poor microphone quality, multiple people speaking simultaneously, and strong or unusual accents may reduce accuracy. The clinician must verify the transcript against their own recollection of the consultation.
A desktop or laptop computer with a functional internal or external microphone. For highest accuracy, a dedicated noise-cancelling microphone is recommended.
Windows 10 or later, macOS 11 (Big Sur) or later.
A modern, up-to-date web browser (e.g., Google Chrome, Microsoft Edge, Safari). Some features may not be available on certain browsers such as virtual interview recording on Safari.
A stable broadband internet connection. A speed of at least 10 Mbps download / 5 Mbps upload is recommended for optimal performance.
Before using the Cerebric Platform, you are required to complete the mandatory onboarding training, which consists of watching the training video and reading all provided materials, including the patient information and privacy policies.
In the context of the UK GDPR, your clinic is the Data Controller, responsible for the lawful processing of patient data. Cerebric Ltd acts as the Data Processor on behalf of your clinic, as governed by the Data Processing Agreement.
All patient data is securely stored on Amazon Web Services (AWS) servers located within the United Kingdom.
All data is encrypted at rest (AES-256) and in transit (TLS 1.2+).
Access to patient information is restricted to authorised users at your clinic via secure login. Cerebric staff have no access to patient data except under strictly controlled, logged, and audited conditions for essential system maintenance, governed by strict confidentiality agreements.
The Cerebric platform stores data on behalf of the Data Controller (your clinic). All transcripts and associated data are retained for a period determined by your clinic's own data retention policies. As the Data Controller, you can permanently delete patient records and all associated data from the platform at any time via the user interface.
If you encounter an issue with the platform, please perform the following basic steps first:
If the issue persists, please contact Cerebric support via the "Help and Support" function in the software sidebar or by emailing support@cerebric.io. Please provide a description of the problem and, if possible, the name of the patient record you were working on (do not include sensitive patient details in the email).
Manufacturer: Cerebric Ltd, 128 City Road, London, United Kingdom, EC1V 2NX
Company Number: 16033558
Email for support and incident reporting: support@cerebric.io
Notice: Any serious incident that has occurred in relation to this device must be reported immediately to the manufacturer, Cerebric Ltd (support@cerebric.io), and to the Medicines and Healthcare products Regulatory Agency (MHRA) via the Yellow Card Scheme at https://yellowcard.mhra.gov.uk/.
